Returns PolicyUpdated 11 hours ago
We offer a 60-day free trial for eligible Solawave products. Return requests must be initiated within 60 days of receiving your order. To initiate a return, please click here or reach out to our customer support team at [email protected]. Returns must be shipped back and in transit to our warehouse within 15 calendar days of the end of your return window in order to process a refund.
For eligible returns, one pre-paid return shipping label will be provided per order for U.S. orders only, and for return shipping from a U.S. location only. If you have sent your return using a different carrier/different shipping label than the label provided, please provide the tracking information. Shipping costs associated with using a different carrier or a different return label are non-refundable.
You will have up to 15 calendar days from the end of your return window to ship the item(s) back to us. If your return is not in transit within that time frame, your return request will be closed and no longer eligible for a refund.
In order to receive a refund, returns must include the product, all original packaging, instructions, and accessories. All items must be returned and in good, working condition with normal wear and tear.
Returns will be fully inspected upon receipt to ensure good working condition of all components. If any of the components are missing, dirty or damaged, the cost of the affected component will be deducted from your refund.
Please allow up to 10 business days for processing after your return is received. We can only process returns for products sold on Solawave.co. Refunds post to your original payment method and may take up to 7-10 business days to appear. All shipping fees and order coverage fees are not refundable (most orders qualify for free shipping).
Topicals are eligible for physical return if they are unopened and in their original packaging.
Virtual items, such as order coverage and membership fees, and items marked as final sale are not eligible for returns or refunds.
Customers who purchase a Solawave device from an authorized retailer or reseller, rather than directly from Solawave, should contact that authorized retailer or reseller, not Solawave, with questions about returns.
For international orders: Those with unpaid customs fees are not eligible for return. Additionally, we cannot provide free return labels for international clients. International return shipping fees are not covered by Solawave.
Solawave returns address:
Solawave Returns
2225 W Cheyenne Ave.
North Las Vegas, NV 89032
View BOGO Returns Policy HERE
Warranty
All Solawave purchases direct from Solawave.co or an authorized 3rd party retailer are covered by a 1-year limited warranty.
Reach out to our support team if you need to initiate a warranty claim. Proof of purchase must be provided in order to process a warranty claim.
Delivered, Not Received
Orders that are marked as delivered by the carrier, but not received are not refundable. We will only issue a replacement. You must notify us within 15 calendar days of your tracking delivery date in order to submit a claim. To ensure a successful replacement delivery, we will require a different secure U.S. shipping address with a signature required.
Damaged in Transit/Missing Items
Orders that are damaged in transit with components that are missing are replaceable under the following conditions:
- You must notify us within 15 calendar days of your delivery
- Photos of the torn, damaged shipping package are provided
- Photos of the shipping label are provided
- Photos of the remaining items received are provided