Troubleshooting the Radiant Renewal Skincare WandUpdated 18 days ago

Having trouble with your Solawave device? We’re here to help you get back up and running quickly.

Try these quick fixes first (based on the most common issues we see):

General charging and usage tips (important)

• The wand uses a magnetic charging cable — make sure it’s securely attached

• If charging isn’t consistent (the light at the bottom flashes when charging, remains steady when fully charged), try cleaning and repositioning the magnetic connector

• Plug into a standard 5V charging block (avoid fast chargers or chargers labeled QC or PD)

• Always disconnect your device from the charging cable and power source before turning on. Your device is designed not to power on while charging.

• New users: Press and hold the power button for 2–3 seconds until the device turns on (a quick tap will not work).

Still having issues? We’ve got you covered. 

Get step-by-step help (recommended). Use our guided troubleshooting tool to quickly identify and fix your issue.

Answer a few quick questions about your device, and this guide will:

• Walk you through solutions tailored to your device

• Help you fix common problems instantly

• Allow you to submit a warranty claim request if needed

• Take just a few minutes

Start troubleshooting now: Click HERE

We’re committed to making this as quick and easy as possible. Most customers find a solution in just a few minutes using the tool above, but if you still need help, just let us know!