BOGO Return PolicyUpdated 20 days ago
We want you to love your Solawave experience. If something isn't working for you, here's everything you need to know about returning a BOGO order.
What can I return?
- Unopened items — You can return as many sealed, unopened BOGO items as you'd like within the return window.
- Opened items — We know many customers like to try both products in a BOGO offer, so up to two opened BOGO items are eligible for a refund to your original payment method. If you're returning more than two opened BOGO items, any additional opened items will be reviewed and may be eligible for store credit or an exchange rather than a refund.
How much will I get back?
The amount of your refund or store credit is based on what you paid, minus any shipping or order coverage fees. Here's how it breaks down:
Returning your entire order? You'll receive the amount you paid (minus any shipping and order coverage fees), issued as a refund or store credit based on the eligibility guidelines above.
Returning one item, and both items are the same price? You'll receive 50% of what you paid. So if you paid $399 for two identical items, that's $199.50 back.
Returning one item, and your items are different prices? Your refund will be a portion of the amount you paid, based on the retail value of each product in the order. Here's an example:
You paid $399 for a Wrinkle Retreat Pro Face Mask ($399) and received a Neck & Chest Pro Mask ($349) free with a combined retail value of $748.
Return the $399 mask only → you'd receive ~$212.67 back
Return the $349 mask only → you'd receive ~$186.33 back
This is because BOGO promotions apply a shared discount across both items, so the savings are distributed proportionally according to each product’s retail price. Your refund is calculated using that same proportion.
Sales tax is refunded proportionally where applicable.
A few things to keep in mind
Returns must be started within 60 days of delivery.
Once your return label is created, you have 15 days to drop off your package.
After we receive your return, allow up to 10 business days for inspection and processing.
Refunds post to your original payment method within 5–10 business days after processing, depending on your financial institution. If you're issued store credit, it will be applied to your account once your return is processed.
Not sure what your refund will be? Just reach out before you start your return. We're happy to walk you through it. View our full refund policy HERE.