Neck & Chest Rejuvenating Mask (V1) FAQsUpdated 2 hours ago
- What is Near-Infrared Light?
Near-Infrared Light is a type of light that's not visible to the naked eye, while still being part of the light spectrum. The Near-Infrared Light used in our Neck & Chest Rejuvenating Mask has a wavelength of 830nm. - Is Near-Infrared Light safe?
When used as directed, Near-Infrared Light is considered safe for use in your skincare routine. As always, we recommend reading the complete instruction manual before use. - What are the benefits of Near-Infrared Light?
Near-Infrared Light helps to rejuvenate and enhance overall radiance for vibrant-looking skin. - How is Near-Infrared Light different from Red Light?
Near-Infrared and Red Light have slight differences in their wavelengths at 830nm and 630nm, respectively. Red Light is visible, while Near-Infrared Light is not. Both are considered safe when used as directed and work together to reduce the appearance of fine lines and wrinkles and enhance radiance for youthful, vibrant-looking skin. - Does the Neck & Chest Rejuvenating Mask give off heat?
Yes, it produces a low level of warmth. - How do I turn on/off the Neck & Chest Rejuvenating Mask?
Turn the Mask on and off by pushing the on/off button on the controller for about two seconds. - What areas can I use it on?
The Solawave Neck & Chest Rejuvenating Mask is intended for cosmetic use on the neck and décolleté on healthy, normal skin. If you have any questions or concerns, please consult your physician before using the Mask. - How often should I use the Mask?
We recommend starting with the patch test described in the instruction manual. After this test, we recommend using the Mask at least three days per week for a minimum of four weeks.
Always be mindful of how your skin reacts to beauty products, and decrease or stop usage if redness or irritation occurs.
Results are gradual and cumulative, so we suggest taking photos along your journey to easily track your progress and improvement! - When will I see results?
Users may start seeing results within the first four weeks when incorporated into a consistent routine of at least three days per week for a minimum of ten minutes per treatment.
Changes can seem less noticeable on a daily basis, so we highly recommend taking before and after photos for comparison. We’d love to see your results! Tag us on Instagram @solawave
Note: Individual results may vary. - Can everyone use the Neck & Chest Rejuvenating Mask?
The Mask is not recommended for those who are under the age of 18, are subject to seizures or photosensitivity, have skin cancer, or have a known allergy to silicone or plastics. Do not use the Mask if you are pregnant, planning to become pregnant, or breastfeeding. The Mask has not been tested on pregnant or breast-feeding women and therefore the risk to the fetus, neonate, or pregnant women is unknown.
Please review the Contraindications and Warnings section of the Instruction Manual for more information. If you have any medical concerns, medical illness, medical conditions such as epilepsy, or recent surgery in the area of the neck or chest, please consult your physician before using the Mask. - How long does one charge last?
Once fully charged, the Neck & Chest Rejuvenating Mask will last for six treatments. - How do I clean my Neck & Chest Rejuvenating Mask?
You may clean the Mask using a water or 70% alcohol-based wipe. Ensure the Mask is not connected to the power supply when cleaning. Do not submerge the Mask in water or apply water directly to the Mask. - Can I use my mask while it’s charging?
No, the Solawave Neck & Chest Rejuvenating Mask controller must be disconnected from the charging cord before use. The mask will not work while being charged. - Can I charge the mask after every session?
The Solawave Neck & Chest Rejuvenating Mask contains a lithium-ion battery. The lifetime of the lithium battery can be maximized by allowing it to fully charge and fully discharge during regular use. Do not charge after every session or charge overnight, and avoid fast chargers (over 5V) as they may damage the battery. - Is it safe to bring it on a plane?
Yes, it is generally allowed in your personal carry-on luggage. The remote control contains a lithium-ion battery so we recommend checking with the specific airline you're flying as policies may vary. - Where should I store my mask?
The Solawave Neck & Chest Rejuvenating Mask should be stored in the included storage bag at room temperature in dry conditions when not in use.
Avoid storing the Mask in dusty conditions, direct sunlight, or damp and humid conditions. Make sure the Mask will not bend, stretch, or be crushed while being stored or when traveling.